Third party subprocessors

Cocoon Third party subprocessors

Last updated:

February 1, 2023

Cocoon uses third party subprocessors to provide infrastructure services, and to help provide customer support and email notifications. Cocoon requires its subprocessors to satisfy obligations that are equivalent to those required from Cocoon, as outlined in Cocoon's Data Processing Agreement (DPA). Prior to engaging any third party subprocessor, Cocoon performs diligence to evaluate their privacy, security, and confidentiality practices. This site provides information about Cocoon’s subprocessors including their purpose, address, and security practices.

Subprocessors
Subprocessor Purpose Location Security website
Airtable Support database tool US Airtable Security
Amazon Web Services Cloud storage infrastructure US AWS Risk and Compliance
Box, Inc. Secure file transfer US Box Security and Compliance
Cloudflare, Inc. Content delivery network US Cloudflare Trust Hub
Dialpad, Inc. Telephony service US Dialpad Security
Docusign Document management US Docusign Security
Dropbox Sending & signing agreements US Dropbox Sign Security
Front Support communications tool US Front Security
Google LLC (Google Drive & Gmail) Email service & file storage US Google Privacy & Terms
Intercom, Inc. Help center US Intercom Security
Mailgun Technologies, Inc Email service provider US Mailgun Security
Mixpanel Product analytics US Mixpanel Security
Slack Communication service US Slack Security
Webflow, Inc. Marketing website hosting US Webflow Security
1Password Secrets storage US 1Password Security

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These subprocessors are optional, as requested by customer:

Subprocessor Purpose Location Security website
Merge API integrator US Merge Security

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Updates:As Cocoon’s business grows and evolves, the subprocessors we engage may also change.  New subprocessors will be updated on this page so please check back for updates.

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